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Regulations

Regulations of the online store "Saint Body"

§ 1 General provisions

  1. These Regulations set out the rules for the conclusion of sales contracts through the online store available at www.saint-body.com, conducted by:
    Saint-Body Limited Liability Company based in Warsaw, entered in the Register of Entrepreneurs of the National Court Register by the District Court for the Capital City of Warsaw XII Commercial Division of the National Court Register under the number 0000618297, share capital PLN 5,000, NIP 525-265-98-47, REGON 364476858.

  2. The Regulations are an integral part of the sales contract concluded between the Seller and the Customer.

  3. All prices of products indicated in the Online Store are expressed in Polish zloty (PLN) and include VAT.

  4. Product information posted in the Online Store is in the nature of an invitation to conclude a contract (according to Article 71 of the Civil Code).

§ 2 Definitions

For the purposes of the Regulations, the following terms are used:

  • Registration Form - A form available in the Store that allows you to create an Account.

  • Order Form - An electronic service that allows the Customer to place an Order (add the Product to the shopping cart and define the terms of the Sales Agreement).

  • Customer - a natural person, a legal person or an organizational unit without legal personality, to which legal capacity is granted by law, placing an Order in the Store.

  • Consumer - a natural person making a legal transaction with an entrepreneur that is not directly related to his economic or professional activity.

  • Account - a set of resources in the Seller's system, marked with a login and password, where the Customer's data and information about its Orders are stored.

  • Product - a movable item that is the subject of a sales contract between the Seller and the Customer.

  • Regulations - this document.

  • Online Shop - store operated by the Seller at the address www.saint-body.com.

  • Sales Agreement - Agreement for the sale of a Product concluded between the Seller and the Customer through the Store.

  • Order - Customer's declaration of will made via the Order Form aimed at concluding the Sales Agreement.

§ 3 Electronic services

  1. The following electronic services (free of charge) are available in the Store:
    (a) Account
    (b) Order Form

  2. The Order Form service is provided on a one-time basis - it expires when the Order is placed or when the form is discontinued.

  3. The Account service is provided for an indefinite period of time. The Customer may cancel the Account at any time, without giving any reason, by sending an appropriate statement to the Vendor.

  4. The service begins in the case of an Account when the registration is confirmed, and in the case of an Order - when the Customer adds the first Product to the virtual shopping cart.

§ 4 Placing an order

  1. The store accepts Orders 24 hours a day, all days of the week. Orders placed on Saturdays, holidays or bank holidays will be processed on the next working day.

  2. The order can be placed without permanent registration - by selecting "purchase as a guest".

  3. In order to place an Order, the Customer must perform the following steps:
    a) add the Product(s) to the shopping cart,
    (b) indicate the data for shipping,
    (c) approve the Order by clicking on the "Order with obligation to pay" button.
    The Sales Contract is concluded upon approval of the Order.

  4. The customer has the opportunity to modify the contents of the shopping cart and address data before approving the Order.

  5. The Customer is obliged to provide true and current data. The Seller reserves the right to refuse the Order if the data prevents delivery - after contacting the Customer to determine the correct data.

  6. The Sales Agreement is concluded in Polish or in English, according to the Customer's choice when placing the Order.

§ 5 Payments

  1. The seller provides the following forms of payment:
    (a) online payment through the imoje system (ING Bank Slaski),
    (b) payment through the Stripe system (e.g. Apple Pay), in accordance with the terms and conditions of this system,
    c) traditional bank transfer - in case of problems with online payment.

  2. The order should be paid within 48 h from the date of its submission. Failure to pay within this period is treated as withdrawal of the Customer from the contract.

  3. In the case of payment by bank transfer: the Seller's account number is ING Bank Slaski: 50 1050 1012 1000 0092 2617 1388. In the title of the transfer, please provide the name and surname (or company name) of the Customer and the number of the Order. You should also send confirmation of the transfer to the e-mail address: kontakt@saintbody.com.

§ 6 Order execution

  1. Fulfillment of the Order means its preparation for shipment to the address indicated by the Customer.

  2. In the case of prepaid payment, the implementation can be initiated after the funds are credited to the Seller's account.

  3. The Sales Agreement is considered to be executed at the time of delivery of the shipment to the address indicated.

  4. The lead time of the Order is specified in the Product description.

  5. The Seller will inform the Customer about the acceptance of the Order and shipping by e-mail.

§ 7 Cost and terms of delivery

  1. Orders are delivered to the address specified by the customer.

  2. All shipments are insured.

  3. Standard delivery time is approximately 2 business days from the time of shipment.

  4. In the case of electronic or card payment - the time is counted from the credit of the Seller's account.

§ 8 Withdrawal from the sales contract

  1. A consumer and an entrepreneur with the status of a consumer have the right to withdraw from the sales contract without giving any reason within 14 ( fourteen ) days from the date of conclusion of the contract.

  2. The period for withdrawal expires after 14 days from the date on which the Customer took possession of the Product or a third party (other than the carrier) took possession of the Product.

  3. To exercise the right of withdrawal, the Customer must inform the Seller of his decision in writing or electronically.

  4. After notification of withdrawal, the Customer is obliged to return the Product immediately, and in any case no later than within 14 days from the date on which he informed the Seller of the withdrawal.

  5. The Customer shall bear the direct costs of returning the Product.

  6. Refund of payment will be made within 14 days from the date of receipt of the return shipment by the Seller.

  7. Payment will be returned by the same method used by the Customer - unless the Customer agrees to another method of return that does not incur costs for the Customer.

  8. Product Damage: If the returned Product bears traces of damage through the fault of the Customer (e.g. excessive use, permanent stains, damage to the material), the Seller has the right to reduce the amount of the refund in proportion to the loss of value of the Product or - in extreme cases - to refuse a full refund. The Customer is obliged to secure the returned Product in a manner that ensures its intact condition until it is collected by the Seller.

  9. The address for return is: Saint Body Shop, Dobra 42 Street, 00-312 Warsaw; tel.

§ 9 Liability for defects

  1. The Seller is responsible for the fact that the Product sold to the Customer is free from physical or legal defects.

  2. Warranty claims for defects are governed by the provisions of Article 556 et seq. of the Civil Code.

  3. A product that has a defect revealed within 2 years of its release can be claimed by the Consumer.

  4. Complaints should be submitted to the address: Saint-Body Sp. z o.o., Żurawia Street 2/43, 00-503 Warsaw. The Seller undertakes to consider the complaint within 14 days from the date of receipt of the parcel with the product under complaint.

§ 10 Out-of-court ways of dealing with complaints and claim investigation

  1. The consumer has the right to use mediation by competent authorities, including:

    • To request mediation proceedings from the Regional Inspector of Trade Inspection,

    • Referral of the case to the Permanent Arbitration Consumer Court operating at the WIIH,

    • Seeking assistance from the Municipal Consumer Ombudsman.

  2. The consumer can also use the ODR (Online Dispute Resolution) platform in accordance with Regulation (EU) No. 524/2013.

§ 11 Personal data protection

  1. The administrator of the Customer's personal data is the Seller.

  2. Placing an Order or registering an Account implies the Customer's consent to the processing of personal data for purposes related to the conclusion and performance of the contract.

  3. Data may also be processed for marketing and promotional purposes with the prior consent of the customer.

  4. The customer has the right to access, correct or delete his data at any time.

§ 12 Privacy Policy

  1. The administrator of personal data is the Seller.

  2. The data provided by the customer is used only for the operation of the online store, and is not disclosed to third parties, except to entities to which disclosure is necessary for the performance of the contract (such as a carrier).

  3. The store uses cookies to make the site work better.

§ 13 Final provisions

  1. In matters not regulated by these Regulations, the applicable laws of the Republic of Poland shall apply, in particular the Civil Code and the Consumer Rights Act.

  2. Graphic materials, texts and product photos available at www.saint-body.com Are protected by copyright. Copying or distributing them without the permission of the Seller is prohibited.

  3. The Regulations are effective from the date of their publication on the Store's website.

©2023 All rights reserved. Saintbody